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In fact, 72% of consumers prefer to receive communication via email. Over 68% of shopping carts never make it to check out.A simple, automatic message asking “Hey, can we help you with anything?For eg: If you have a two credit cards, and would like to receive account information on a specific credit card, an SMS will be sent on details like minimum payment due on a particular credit card, outstanding balance on that specific credit card etc. Every time a customer submits a question when you’re not there, Chatra stores their email to use in your future marketing efforts.If you are calling post 7-14 days from your Credit Card statement generation date, the Phone Banking system will intuitively provide you information on the details of your Credit Card payment amount, date of payment etc.If you have recently made a payment on your Credit Card bill, the Phone Banking system will first acknowledge the status of your payment and also get Important account details in an SMS within a few seconds.Using our Phone Banking IVR, you can request for important Credit Card account information like statement balance on SMS.If you need details or reports of all your accounts, you can set in on the IVR and receive all the information by SMS.
For eg: If you are calling back to check the status on an open query that is yet to be resolved, our intelligent IVR system will identify this and automatically route you to a Phone Banking executive and help address your queries.
” could be the difference between a sale and an abandoned cart. Automatically engage prospective customers once they land on your page with targeted auto-messages.
Answer their questions, clarify concerns and guide them into your service.
Experience the convenience of banking that's not just interactive but intuitive too.
Standard Chartered's Phone Banking service is now enhanced to deliver a more user friendly process for your everyday banking routines.
We’ll help you to increase the number of signups you get each day. Every time a prospect submits a question when you’re not there, Chatra stores their email address for you to get back to them and for use in your future marketing efforts. Chatra is the perfect tool to show you are accessible, both on your website and in app.