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When it does all go wrong many people turn to the internet for help, which is where the Surrey based Television Aerial Company Ltd - also trading as TV Aerial Company and Satellites & Aerials and Aerialforce (UK) advertise heavily. Watchdog will publish a selection of viewers' comments underneath each story, both throughout and after the programme is on air.
Harry and Carol Kirby came across one of their adverts when they had a problem with their TV signal.
The picture was pixilating and Harry knew to fix this, his satellite dish needed realigning.
As Harry was at work, and just wanted his TV working again, he agreed to have a new dish installed.
Harry's wife Carol was at home whilst the company did the work, she was shocked when she was presented with a final bill of £333 - considerably more than what she had been quoted.
As she was alone in the house with her daughter, and thought the engineer wouldn't leave until she paid up she paid.
The couple later complained and the company offered a refund of just £39 plus VAT (which didn't arrive until we got in touch with the company months later).